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Frequently Asked Questions

General Questions

Fragrance is an accessory that’s often overlooked in the design of a home. But just as important as your choice in furniture, lighting and art work, scent adds depth and character to your home – transforming the ambiance into an inviting and relaxing oasis. 

Regardless of your industry, a signature scent can not only attract customers, but also leave them with a lasting impression that strengthens brand loyalty.  

For several years, various types of businesses have been utilizing the science of smell and scent marketing to their advantage, allowing them to dictate brand loyalty and higher profits. Companies like Nike, Apple and Starbucks benefit from this by dispersing specific, strategically formulated scents throughout their stores, and even in their products.  

Scent is the strongest of the five senses tied to memory and emotion. This gives scent marketing the perfect opportunity to attract customers by playing an essential role in transforming perceptions and creating an experience.  

Start scenting your business 

Not quite sure which scent is for you? Contact us today! One of our scenting experts will be in touch to guide you to the perfect fragrance. We'll provide you with a personalized assortment of scents from our extensive scent library. 

Sample Pack 

Please fill out the following link and one of our Scent Consultants will be in touch with you shortly: Schedule Appointment 

Yes, we have monthly installment programs that include the cost of the diffuser and we have monthly oil plans where you can get oils shipped out automatically. 

Yes! We do offer a 14-day trial option for our 3 most-loved professional grade diffusers. If for any reason you are not happy after 14 days, simply return the scent diffuser and fragrances back to our warehouse in its original packaging and undamaged. All we ask is you take care of shipping costs. 

Scent of the Month 

SOTM is an excellent opportunity for Aroma360 customers to experience one of our top scents each month. 

cold air diffuser is a device that disperses an aroma into the air through cold-air diffusion. This means the diffuser actively filters cold air from your space and then diffuses the oils into the air as an ultra-dry mist. Dispersing scent with cold air is the safest and cleanest way to fill a room with an aroma. The reason behind this is that cold air does not dilute the scented oils, disperse other unneeded substances into the air, or leave a residue. 

Absolutely not. Our oils are designed to work specifically with our state of the art, cold air diffusion technology. How this works is by breaking down the oils into nanoparticles and then releasing them as a cool, dry mist throughout the ventilation system. This means that not only will there be no residue or damage to your ventilation system, but it's also safe around artwork, pets, children, and furniture. 

Yes. All our scents are IFRA and RIFM compliant, meaning they adhere to the highest safety standards in the industry. All Aroma360 scents are Paraben-free, vegan, cruelty-free, phthalate-free and petroleum free. They are produced in accordance with accordance with the Toxic Substances Control Act (TSCA). Aroma360’s products adhere to the VOC guidelines set forth by the California Air Resources Board (CARB) and are free of any carcinogens as defined by the National Toxicology Department (NTP), International Agency for Research on Cancer (IARC) and Occupational Safety and Health Association (OSHA).  

Oil service can be arranged. Cost will depend on location and number of units to be changed. 

Yes. Since our units use cold air diffusion technology, there is no residue and is therefore safe to use around furniture, equipment, art and pets. 

Fragrances

Aroma oils are a blend therapeutic-grade essential oils and perfume-quality fragrance oils. They are designed to maintain all the therapeutic benefits of essential oils and provide maximum versatility and control of the scenting environment. All aroma oils are hypoallergenic, IFRA compliant and meet the highest safety standards in the industry. 

Since our oils contain pure essential oils and plant essences, do not apply these oils topically as they are in pure, undiluted form. If you get oil on your hands, wash the area with soap and water. 

Essential oils take the best parts of natural elements for use. Like the plants they come from, Aroma360’s essential oil based fragrances provide health benefits with their natural antibacterial properties, maintained through cold-air diffusion technology. 

Aroma360’s oils are IFRA compliant meaning they are of the highest standards in the industry. Our oils are made from the finest plant derived essences and pure essential oils and have anti-bacterial, anti-viral and anti-fungal properties. Our oils are safe to use around people, pets or plants and are free of carcinogens. 

Aroma360 diffusers are uniquely designed to work in conjunction with Aroma360 fragrance oils. Our scents contain a specific viscosity to ensure optimal scent distribution and to not damage to the internal components of your diffuser. Using any oils other than Aroma360 fragrance oils will cause your diffuser’s warranty to be voided. 

Aroma360 Scent Library 

Oil Library 

Aroma360 has a wide collection of well-curated fragrances formulated only from the highest quality essential oils. Whether you want a relaxing scent for your bedroom or an invigorating aroma for your office, there is an Aroma360 fragrance that’s perfect for you. You can also have your own unique scent formulated. We can also work closely with you to make sure that we develop a signature scent for your brand. These scents can work with all of our scent machines.  

Our Scent of the Month program highlights all of our top scents, allowing you to try a new one each month! 

All our oils are manufactured in the USA, providing the highest quality scenting solutions. 

When used at the recommended settings of 8 hours/day the bottles last approximately 1 month. The exact length of time will depend on the chosen on/off times. 

You can change your scent by sending an email to customerservice@aroma360.com or you can also sign up to our “Scent of the Month” program so you can experience a different scent every month. 

Diffusers and Manuals

Most other diffusers work by heating the essential oils and sometimes involve adding water to assist in the evaporation process. Essential oils are very delicate and volatile. When heated, their therapeutic benefits are destroyed. Furthermore, scents that are diffused through methods that involve heat do not disperse well in large areas nor does their scent last long as the molecules fall as they come in contact with the cool air. 

We have two types of products. 1) The portable line can work in any environment and do not require central A/C. These are the suggested option for areas that have wall AC, split units or heat radiators. 2) HVAC units do require a central A/C system to operate. 

No. Aroma360 can also be used with the fan or heat settings in the central air conditioning system. Warm air will give you a slightly stronger fragrance. 

Cold air diffusion is the latest technology in the scenting industry. It works by using high amounts of cold filtered air combined with air pressure to diffuse oils into a dry mist of nano particles. This cold air diffusion technology is used in all Aroma360 diffusing systems and ensures consistent and subtle scenting. 

Suggested intensity should be between 25-35%. For a lighter intensity, we recommend 10-15%, and for a stronger intensity we recommend 60%. 

A standalone unit can simply be plugged in and work from anywhere in reach of an outlet. An HVAC unit connects to your HVAC system in order to provide consistent and even coverage throughout an entire building. Our standalone units include the Mini360, DaVinci360 and our hybrid unit, the VanGogh360. The VanGogh360 can be used as stand-alone or be connected to your HVAC system. Our most powerful diffuser, the Museum360 can only be connected to the HVAC system and scents the largest area. 

The key to effective scenting is down to choosing the primary point for the diffuser from which the essential oils will diffuse. Whether you are fragrancing a home or commercial premise, this generally means determining the most central location in the area you wish to be scented. 

Aroma360 utilizes a new and innovative technology called Cold-Air Diffusion, which breaks down the oils into a dry mist of nanoparticles with the use of cold, filtered air. This dry fragrance mist is released into the HVAC ducts sending a consistent and even scent to the desired areas. 

There is no service or maintenance needed for the HVAC units. Only requirement is to change the fragrance canister once empty. 

No. When the oil canister is inside the unit, they must always be in their upright position to prevent oil from damaging the inner mechanics of the unit. 

In order for the system to work the fan must be on. During cool weather turn the fan of your central air conditioner to the ON position (as opposed to AUTO) to ensure the fragrance continues to circulate throughout your home. 

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